Company Response Review Report Review
Good service, excellent price

T Hill Submitted this review about AutoStar Transport Express
Review made Live: 3/31/2012 11:35:00 PM
I decided to go with Autostar based mainly on the price since all the brokers I checked had mostly 5-star reviews with a few disgruntled customers giving 0 stars for variety's sake. I received an initial quote for $495. When I called and explained I only had a three day window (March 19-21) for pickup, the agent got back to me quickly with a carrier and driver assigned to pickup on the 21st, for $500. I'm not sure where the extra $5 came from, but it was still by far the lowest price I had been offered so I went for it. Long story short, the driver ended up being delayed by one day with a previous pickup in Arkansas. He informed me he would not make it the night of the 21st but would be there the 22nd by 5pm. I wasn't happy about the delay, because I wanted to be on the road first thing in the morning on the 22nd, but that seems to be the norm in this business. He showed up at 5pm the 22nd as promised and delivered my car to its destination within about 26 hours. In fact, if I had not driven all night, I think the truck would have beaten me to Maryland. The driver was courteous and professional throughout, and the car arrived without a scratch.
Shipment Details
Origin State:
Tennessee
Pickup:
Late
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
287846-NZþ
Quote or Order Cost:
$500

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 4/4/2012 10:42:00 AM
Thank you Sir for the great review. Sorry the driver got delayed but as you stated in the review, it was out of his control and down to a 3rd party delaying him but he made up time on route and delivered your vehicle safe and on time. Here at Autostar we strive to get the customer the best price along with the best drivers in the industry. If you or anyone you know needs our services feel free to pass on Alex and I's details. Thank you again. Andrew O'Driscoll 888-802-8250 ext. 2235 or andrew.odriscoll@autostartransport.com