Nicole and Michael, We are very sorry the carrier we assigned this transport, Dale Adams (Carrier) - Cottontown, TN, 615-636-1081, did not come through for you or us. When the carrier cancelled, claiming he believed the measurements of the truck to be 21ft+, we contacted him, as our calculations show the vehicle to be 19ft. He still declined to take the load stating he had already left the area. We attempted unsuccessfully to secure another carrier on the route, and offered bonuses from our pocket for any carrier willing to take it. I know this situation was extremely frustrating for everyone, and I sincerely apologize that we were unable to secure another carrier. John and the dispatch department worked diligently contacting carriers that have run this route for us previously. Unfortunately, those had no available spaces on their trucks. We wish you the best, and again, apologize for the inconvenience. Best regards, Mike Cannon Operations