Extra charge

Dwight Submitted this review about AutoStar Transport Express
Review made Live: 3/9/2012 6:32:00 PM
I liked the customer service rep but was not happy when I was told that the driver would pick up my truck only if I paid an extra $50.00. I agreed because I was concerned that it was underbid to get the job and that the drivers would not be interested.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 3/12/2012 6:17:00 PM
Thank you, Dwight, for taking the time to write a review. I am glad to hear that you were pleased with our customer service as we do strive to provide our customers with excellent attention. It is for this reason that when a carrier called offering to move your vehicle for more money, we called you to see if you wanted to take advantage of the offer. We did offer to continue looking at the price that we originally quoted you and very clearly conveyed that the carrier who was offering to move your vehicle was simply an option. It would have been unprofessional to have kept any options from you. We do thank you again for choosing Autostar . Know that we are always here to help in any future moves. Krystal Holst 888-802-8250 ext 2223 krystal.holst@autostartransport.com