Great Company

Lori Rogers Submitted this review about AutoStar Transport Express
Review made Live: 2/10/2012 9:02:00 AM
Always check auto reviews before you decide which company is best for you.I had been trying to ship my ford mustang to my son in Utah,I was working with Auto Transport & Logistics,with Adam and my car never moved,and they stopped answering my calls and took my deposit.Starting checking in to other 5 star company's and there reviews,Which bought me to this company,and this first person I spoke to was Brian and I have to say he told me give me a little time and I will work on this for you@ no cost and no obligation,and he did it took some time but he stayed in contact with me and he found me a truck and with in 2 days my car was shipped to Utah with Exspedia trucking,this was not the cheapest company but they got the job done without any problems.This was my first time shipping a car,if I have to do it again,Brian is my man to do it.
Brian you are AWESOME!!! and Bart the truck driver was such a pleasure and hope to meet again someday!!Thanks again for a wonderful expierance.

Lori Rogers

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 2/11/2012 10:25:00 AM
Lori, thanks for the review and your very kind words! It angers me when I see brokers purposefully throwing out low quotes to entice customers. We do NOT use a computer to generate quotes so I knew the other broker would NOT be able to move your vehicle because of your very challenging pick up location (a peninsula in the Chesapeake Bay!). I was honest with you and told you that it was NOT going to move yesterday and gave you options over the course of some weeks suggesting a pick up location to meet a carrier at a more central location. Lori, we always tell customers to do thorough background checks before allowing anyone to touch your vehicle. I wish I could have saved you the frustration, but at the end of the day your son has received his vehicle and AutoStar Transport & Logistics got the job done (NOT to be associated with the other guy, Auto Transport and Logistics, who quickly took your deposit and then would not take your calls. Save time and aggravation, contact Brian Douglas directly at AutoStar Transport and Logistics on 888 802 8250 x2245 or by email at brian.douglas@autostartransport.com.