tunnel truck

V. Ramsey Submitted this review about Auto Transport 123
Review made Live: 6/14/2019 8:39:00 PM
CAUTION! CAUTION! CAUTION! Beware of this company! I promise you I only do reviews on companies that are out to take and SCAM people! These people are SCAM artist & sharks. I continued to receive text messages from them because I inquired about transport months ago. I decided to give them a try, and I honestly knock myself because I never researched their company before moving forward. So I spoke with a rep named “Danny” and I turned the call over to my daughter because she needed her car shipped from California to Georgia. My daughter received a “contract” via email and we were guaranteed a 48-72 hour pick up. 5 days passed and we started to wonder what was going on, we didn’t receive a follow up call or email. so my daughter started doing some research and contacted several other companies which alerted her about companies like AUTO 123. So she moved forward to cancel with Auto 123... after we found out that they did not have a driver, they were unaware of when they would find a driver, they threatened her via text, they were rude on the phone, etc etc. So this company has you sign a contract “[ITS A BROKER COMPANY] knowing they will not find a driver before 3 days. This company has scammed 100’s of people out of $100 to $250, because they know beforehand they don’t and won’t have a driver. Now their threatening to put a lien on my daughters car. It’s past 10 days and they still don’t have a driver. A woman contacted me on Monday and said they won’t have a driver until maybe June 17th. So in the contract it states they have 10 days to find a driver... they haven’t found a driver, they don’t have a driver and their still sending me threatening text messages. This is not a transport company , they are not certified with the better by bureau, read the reviews on GOOGLE, BBB, by the way...transport reviews (take paid reviews). Don’t believe me... check for yourself! Please don’t go in agreement with this company. I have moved forward to start a case in smalls claim court. We learned from other transport companies... never sign a document, never agree to giving a company your credit card info until their at the place to pick up your car. This is their SCAM! They continue to try to pull money from my daughters bank card and send threatening text messages.

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 6/17/2019 2:29:00 PM
To Whom it May Concern- Our goal is to provide excellent customer service, and timeframes based on customers expectations - unfortunately there are some areas that fall outside of the 72 hours to dispatch, we do however have a 10 business day window from the Window Start Date on Contract. After reviewing the order, it appears that client cancelled their shipping request as of June 10th - 5 business days after the order was placed. Due to cancelling before 10 business days there is a cancellation fee. We as a company are more interested in shipping clients vehicles, than taking a processing fee from Customers. We are sorry the shipping did not work out, although we did have an option available to the customer as of the 10th in which the customer declined. Customers Credit Card was declined when Cancelling the order. We wish you all the best with your shipping, and are sorry we could not be of assistance. Regards, AT123