tunnel truck

Dean Colarossi Submitted this review about Auto Transport 123
Review made Live: 5/16/2019 9:11:00 AM
Will not do business with these guys again. Should have read the reviews first. Ross - some dude that booked our reservation over charged us at $1125. He said he would lower it to $1000 after we complained and for some reason he forgot about the conversation. Then he drops the price to $1050 but can't get the paperwork right. Clueless moran. Casey or KC - his manager - very rude disrespectful. She made no apology for the cluster "mess" it was. The kicker is that they wrote in the contract to pay $800 at delivery but we called the driver and he said $650. Shady people. I would gladly pay twice the amount for good honest people to do business with. WHAT A FRAUD!Sounded like a bunch of drop outs running the business. BAIT AND SWITCH at its finest.

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 5/16/2019 2:28:00 PM
To Whom it May Concern, Customers father previously requested a quote moving from CA to IL where he was provided a quote months prior. Dean contacted our office on 4/29/2019 to place an order going in the opposite direction IL to CA - He agreed and accepted the transport expense. There was no "bait and switch" as the transport was in a different direction. Customer called in on 5/9/2019 and was offered a discount on the order. Furthermore, when the order was dispatched the final payment breakdown and driver's information was sent to the Client indicating required amount due on delivery. We truly apologize if the contract, direction, and dispatch information was overlooked by the customer. We did stand by our word, and discounted the order $125.00. Thank you, AT123