tunnel truck
Disappointing Experience

Jason F Submitted this review about Auto Transport 123
Review made Live: 7/17/2018 5:36:00 PM
I used Auto Transport 123 to ship a car from New Mexico to Michigan. I got suckered with a good sales pitch from Charles Hersh. We had too many balls in the air, and we thought that Charles and team would make the auto shipping-process a stress-free experience. Instead, it ended up being an extremely stressful and brain-damaging experience. One, the broker did not get our pick-up window correct; the trucking company ended up coming a day earlier than the first day of our window. Two, it was very difficult to communicate with the trucking company -- in fact, the driver appeared to speak no English at all. Three, during the heat of the process, Charles stopped responding to calls and emails -- and his colleagues were not helpful at all. The good news is that our vehicles arrived in Michigan in good shape. Thus, two stars instead of one star. But I would not recommend Auto Transport 123. (Check out all the negative reviews on other forums.)

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 7/18/2018 2:43:00 PM
We immensly apologize the Customer's experience was not the best that it could be. We strive on providing excellent Customer Service, and a stress-free experience. A lot of the time we do request flexibility for pick up to ensure the vehicle(s) are picked up and delivered in a timely manner. As soon as customer notified Customer Service of an issue with the pick up dates, we contacted the carrier to rectify. The pick up date was delayed until Thursday vs Wednesday and delivery delayed in Micigan until 30th of April. Since the pick up difficulty the customer did not reach out to us to advise of any further issues with communication - Customer Service is available 24/7 and the last call received was prior to pick up 04/24/2018. Last email recieved and replied to from the customer was on 04/23/2018 - We definitely apologize the experience was not better for the Customer - however, Auto Transport 123 was not notified of any issues outside of the date, which was immediately rectified. We are glad the customer has received their Vehicles safely. Thank you, Auto Transport 123