Company Response Review Report Review
Joanna ext. 204

Hana Kim Submitted this review about Auto Transport 123
Review made Live: 8/2/2016 10:23:00 AM
Overall, my car was delivered safely- however, I wasn't impressed with the actual dispatching and service between setting a date to get my car delivered. Anytime I had a complaint Joanna would just transfer me to customer service and it felt as though I was just being passed off. It took 3 dispatches before I had a set date and time in which my car was being taken and delivered. I appreciate that they were able to give me an instant quote, but the service just wasn't as smooth and comforting as I had hoped. However, once my car was picked up, the driver was very assuring and gave great service.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Not Provided
Destination State:
Texas
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1191893
Quote or Order Cost:
$1025

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 8/3/2016 3:27:00 PM
Kim We have 6 customer service reps for any customer who needs help during order being processed w are sorry Joanna wasn’t as available but we always have someone on stand by . Sorry again for any misunderstanding you may have had