Company Response Review Report Review
Charged for no service

Doug Submitted this review about Auto Transport 123
Review made Live: 9/23/2013 12:31:00 PM
When I contacted the company I was led to believe the transport would happen that day. It was for a broken down truck parked at a gas station in the Sierras; I was very nervous about it getting broken into.
The company was nearly impossible to get on the phone for the next 4 days, nor were my repeated emails responded to.

So five days after making the order I had another company pick up the truck, after I called AT 123 and left a detailed message to cancel my order.
Three days later I got several calls (from real people!), two different dispatchers and a truck driver finally ready to make the move, and I repeated to them all that I cancelled the order and it was taken care of days ago.

Now, three weeks later, I see on a statement that AT 123 charged my credit card for $100. Pretty damn shady, and...illegal?
I used an Amex card though, who are very good about protecting their customers from businesses such as this.
It was bad luck for me to think this company was honest, and that they would follow through.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
349760-MO
Quote or Order Cost:
$375

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 9/30/2013 2:15:00 PM
Doug we never led you to believe anything. You asked for an honest, accurate, fair window, and we told you 1-5 days much like we tell every single customer. New order: 08/30/13 10:07 am. As you stated you were nervous. You called our sales reps ext 35 times over a 48 hour period being the weekend. We have 24 hour customer service located at the customer service ext. Dispatched: 09/03/13 11:30 am We provided not 1 but 2 DRIVERS for you Monday morning,only to find out that your vehicle was IMPOUNDED,something you forgot to tell us,when you placed your order on Friday afternoon. So that driver left because he was not going to the impound garage,then we get you another driver ,only to find out you gave us a credit card with a non valid expiration date and you signed up with another company while in contract with us and had the other company pick it up.Furthermore $100 was charged because that was your cancellation fee. Not quite sure what is shady or illegal? As you can see you must manage your expectations we do not get these reviews because we tell customers they are being picked up day of. We haven't received a bad review in over 6 months its proof that a random customer like Doug might misunderstand the business and go to the lengths to make us into bad guys. We are the most honest of all companies and provided our service within 1 business day.