Poor Communication

Stan Submitted this review about Auto Transport 123
Review made Live: 6/6/2013 4:02:00 PM
I requested a quote and a pick-up date. Auto Transport 123 sent me an e-mail stating they had Delivery Vehicles in the area on that date. Auto Transport 123 did not contact me after I signed the contract, I did all the "Leg work". Company arrived to pick-up vehicle 2 days late and at 10:00pm, ridiculous. Would not use again!!!

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 6/6/2013 4:40:00 PM
Dear Stan thank you for your kind words. Your order was placed on Tuesday afternoon at 4:30 pm eastern standard time. You were picked up on Thursday at 10 p.m. within 48 hours of placing your order. Furthermore delivery was on time standard transit 3-5 days. Your price of $1225 was guaranteed to you and was never raised at anytime. Lastly your vehicle was shipped safely with zero damage. If our communication was lacking we apologize. As you indicated above we generally work through email for fastest service. This could be the reason you feel there was a lack of communication. You knew we had the driver as you wrote in the review, you also already had his name and phone # because we provide that to all of our customers. But once again thank you for the review although I think you missed a couple of stars ;)