Company Response Review Report Review
Ripoff

James Forcina Submitted this review about Auto Cars Transportation
Review made Live: 9/10/2010 4:08:00 PM
If you like losing your money and dealing with foreigners call Auto Car Transport. Sure they gave me a good quote and took my credit card and charged it, but then could not find a driver. Try to call them and you will get your call cut off while on hold. If you do finally get through you will get voice mail. Leave a message and you will not get a call back. Send them an e-mail and it will be ignored. I left a voice mail to cancel my order and call me back with no reply. I called my salesperson Carol who put me on hold and never came back. I sent an email to my salesperson Carol to cancel the order. The next day suddenly there was a driver yet no record of my calls or email to cancel and my card was charged $175.00. I wish I had known about this website before using them. I finally used a 5 star rated company who found me a driver in a day. Don't use anyone who is not 5 star rated.
Shipment Details
Origin State:
Ohio
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
E428228
Quote or Order Cost:
$645

Company Response
Avi D. from Auto Cars Transportation Submitted this response.
Response Date: 9/10/2010 7:15:00 PM
The schedule for pick-up on the Order was 09/09/2010. And we got him a driver on 09/10/2010 ... What's wrong with this person ... Is this effect of the accident he was involved in it ... or just a damaged personality???... List of our satisfied customer will be available as request. If we knew that we have contact with a liar Customer, We were not dealing with him in advance!!! The Customer contacts us after his vehicle was involved in a traffic accident, with the crushed front and locked wheel. Customer told in advance that it would take us 1-4 business days in order to assign him a driver. Despite what is said, the client called us several times every day to ask about the status of his order. The sales rep. and the dispatch were in contact with the customer several times. And each time was told that we’re working to assign him a driver.