Company Response Review Report Review
Took my deposit and called 11 days late.

Larry Submitted this review about Auto Cars Transportation
Review made Live: 6/14/2010 6:11:00 PM
I was assigned a representative that promised to pick up my cars on a specific date. She said she needed a $350.00 deposit which I gave them. She promised me I would get back my deposit if I she couldn't get me a driver as scheduled. She told me she had a driver scheduled and would call me with drivers name and time. She never called back. I called and sent her an email that since I did not here from her I would make other arrangements, which I did. Eleven days later a driver calls me that he he would be picking my cars. I informed the driver that my cars were hauled back Michigan and had to use another Company. He told me you should never give these brokers a deposit! It is now nearly three months later and they refuse to return my deposit. Don't use this company they are CROOKS!
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Michigan
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Cookenmaster
Quote or Order Cost:
$850

Company Response
Avi D. from Auto Cars Transportation Submitted this response.
Response Date: 6/15/2010 8:01:00 AM
Yes, we admit that sometimes it would take more than usual to assign a driver from many of reasons, but, the facts speak for themselves, with thousands of our satisfied customers. We can prove our ability at all times. The customer has the right to cancel his order by sending us an email informing about this. This Customer was never sending us any cancellation email or told us to stop assigned him a driver, and only after we have assigned him a driver he informed us that he does not want our services anymore. Unfortunately, the cancellation was contrary to our agreement and the customer is not eligible for refund.