This customer has decided to make a charged back on the payment he made towards us after we’ve had provided the service. We will be providing all the proof after the explanation is provided and find this extremely unprofessional and unfair that client’s like this has the option to make a chargeback at any moment and the bank approves right away without contacting the company they made it against it to see if it’s true. Each chargeback we do, we make the dispute and provide more than enough proof that we did in fact provided the service for the customer. We always provide the service before charging any customer of ours and to get our money back, it takes weeks for it to be returned. This customer contacted us to have his vehicle transported by our company and so we discussed our service, how much he has to pay, and so he asked for an initial email that has our terms and conditions before making any type of reservation with us. he read over it, he agreed to everything stated and so we proceeded to make the reservation and turn it into an order. He provided the pickup and delivery address, contact name and number for both ends. Once that was done, we sent him the order confirmation via email which is now confirming once again that he agreed to everything we discussed. Everything is good to go from here now and the only thing left is to have find the driver that will fit her route and get the vehicle transported, which is why he hired us. The reason why we’re disputing this charged back, just like the rest of the charged backs we always make, we transported this vehicle with no problem at all. This customer when he called his bank to make a charged back, he claimed that no service was received but in the bill of lading we have and will provide here, a in person signature of this customer receiving the vehicle upon delivery. Do you understand how that of people we deal with day to day, just for us to work extremely hard, use our tools to get this customer a driver and provide our service, to lose our money because they falsely claimed the service was never provided. As you can see from all the proof provided below, it clearly states that we dispatched the vehicle, we picked up the vehicle, we delivered the vehicle. This customer should receive some type of consequence for this falsely action against us. The cons working in this industry is that us broker’s, we’re the ones that suffer every customer complaining’s and them making charged backs for services provided since the driver’s get paid in cash upon delivery. Nothing went wrong with this transportation, the vehicle arrived in perfect state, the pickup and delivery was done on the date informed, payments were paid and we went on with our days. Weeks later this customer made a charged back and now we must take our time of working and gathering vehicles to transport, to make an unnecessary dispute because some customers decide to scam companies and since the bank does the “the customer is always right” we get left out of money until we win the dispute which takes weeks, even months to get our money back. Fix your system and communicate with the company before accepting a charged back that’s always customers lying.