Company Response Review Report Review
moving a vehicle across the country

CARL WEICHEL Submitted this review about American Car Transporters Inc.
Review made Live: 4/4/2016 3:57:00 PM
When I contacted American, the rep. Todd Carlisle was immediately open that my route from Houston to Washington, D.C. was a very active corridor and the pricing and delivery time would be lower accordingly. Based on some other questions I asked, they knew their business and I immediately accepted their quote of $500.00 (door-to-door), which was $125 below two other quotes. The truck driver did have mechanical issues with his brake system on route, so the process stopped fro two days. However, this was perfectly understandable. When talking to the driver a few times in pinning down my ETA in Maryland, I understood how challenging a business this is with so many possibilities for delays and disappointments.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Maryland
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
253007-TC
Quote or Order Cost:
$500

Company Response
Mitch Chencin from American Car Transporters Inc. Submitted this response.
Response Date: 4/26/2016 2:26:00 PM
Carl, it was a pleasure working with you as well. We take pride in our customer satisfaction. We always try to inform consumer and customers of the process. We really do appreciate your 5 star rating. Having access to a large network of carriers enables us to get a fast pick up and great pricing. We only hire the best carrier companies to transport your vehicles. By doing so we separate ourselves from the rest of the pack. However, sometimes there are circumstances out of our control. l Thank you so much for your understanding and patience as well as for your 5 star rating and the kind words! We truly appreciate it!... For potential clients wanting to book with AMERICAN CAR TRANSPORTERS CALL 877-238-4718 or email QUOTES@AMERICANCARTRANSPORTERS.COM We look forward to transporting your vehicle