Please if you are reading this and looking for a car transportation company to move your car. I highly and strongly not to work with American Auto Transport especially a guy they have by the name of Tony. His customer service is horrible and they do not keep you updated with your scheduled car pick up date. To my military family this company is very unreliable I'm schedule a truck months ago and got confirmation that everything was good to go with door to door service. I haven't nor couldn't get ahold of anyone especially Tony until the day of the pick up with him telling me they can't do it or if they do it the price will go up $400 more then they guaranteed me he told me he was still working on finding me a driver and he would call me back. I waited 5 hours n and no contact back from Tony or the company an when I try calling them they would either hang up on me or leave me on hold for 45mins I even timed them. The only way I got ahold of Tony is because I called customer service and complained to them about what was happing n they got me to him soon as he heard my voice he had more excuses then theft getting caught and question by a police officer. So again don't trust this company I'm saving you this trouble and big mistake they are very unprofessional gives you no updates AMERICAN AUTO TRANSPORT IS TRASH and should be shutdown.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11678262
Quote or Order Cost:
$775
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