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Cancelled Order without notice. Failure to provide notice and/or compensation.

Binh Submitted this review about Allfleet Leasing
Review made Live: 1/24/2014 2:03:00 PM
I contacted AllFleet to have a car shipped from MN to CA on Monday, 01/13/14. I was told that the first pickup would be on Tuesday 01/21/14/. I was told I would be contacted shortly for the details as to the pickup of my vehicle. On Thursday, 01/13/14, having not hearing from them yet, I called them back to confirm my order. I was told by that the order was indeed in the books, and it was still a little early for contact. On Monday, 01/20/14, I still had not received word from them. Considering that my car was supposed to be picked up the next day, I found it very concerning. I called them again and to my shock, was simply told that my order was "Cancelled". When I asked why, I was told that the truck broke down. I asked when and was told it broke down the Friday before, 01/17/14.

So they cancelled the order on their own terms, with no regards to their obligations to me as a customer. On top of that, they failed to notify within any reasonable amount of time. In fact, I called them. Meaning that had I not done that, it is likely that they wouldn't have said anything at all. So I spent 3 days thinking that my car transportation was taken care of when it was not, 3 days I could have used to look for other shippers. And lastly, the most frustrating thing about it is their total nonchalant attitude about the situation. No apology, no explanation, no ETA on a new transport date, no attempt to retain me as a customer. They basically said "Tough Luck."
Shipment Details
Origin State:
Minnesota
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
637561-FC
Quote or Order Cost:
$800