We always recommend to customers if they are worried about cars being dirty from traveling so far in snow storms and especially up to Alaska if they want an enclosed carrier to make sure there is no dirt, snow or sleet on there car. Rob chose the open hauler and we understand his frustation of the car arriving dirty, We gave him all the carriers insurance to cover , any damage that was done because of going through a snow storm 3,000 miles from Alaska to Texas. His claims were covered and this is a good learning experience because this does happen 1 out of every 100 transports but in the rare case of damage all of our carriers are fully insured. But again we do recommend to all customers to choose our enclosed option if they have a luxury or classic car and if transport is being done during winter time. This will give your vehicle the most protection.