Dear Ms. Watson, We are extremely disappointed with you. As you stated in your opening line, we took this order because you agreed to be patient. Your delivery location is in the middle of nowhere, and you told us you understood you would need to be patient. We explained to you that there are very few trucks operating along your route. We were hesitant to take this order because of the difficulty of the customer's delivery location, but since customer told us she understood the difficulty of her delivery location, and that she understood she needed to be patient, we took the order to help out this customer. We found you a carrier to transport your vehicle on 2/15/12. The carrier told us they would be picking up later in the day on 2/15/12. On 2/16 in the morning, the carrier notified us of mechanical issues that were keeping them off the road. We called you, left you a voice mail, and emailed you, informing you of the delay with the carrier, that we were looking for a back up driver for you, and that we would update you as soon as we had an update. YOU failed to check your call logs (missed call from us), YOUR voice mails (message from us notifying you of delay) and YOUR emails (email notifying you of the delay) and you blame us for ''poor communication''????? It is NOT our fault you don't bother to check your call logs, voice mails, and emails. Also, you claim in your review that you called us all day on Saturday (2/18), and that no one answered. We were here in the office answering our customer service line from 10am eastern until 3pm eastern (our regular, published, business hours for Saturdays). You were either calling the wrong number, or you called after business hours. We wish you the best of luck getting your vehicle transported. We would also like to wish the next transport broker that deals with this customer the best of luck as well, since she will write them a negative review blaming them for her own faults. After hesitating to take your order because of the difficult delivery location, we took your order to help you out after you told us you understood you needed to be patient. We notified you of the delay by calling you, leaving you a voice mail when you didn't answer our call, and emailing you. YOU didn't bother to check your voice mails, emails, call logs, and yet we are to blame for this. This is what we get for trying to help you out. Good luck to you.