Company Response Review Report Review
Fast but little careless

Stanley V. Submitted this review about AMKO Automovers
Review made Live: 11/21/2011 10:22:00 AM
First off, the speed was amazing. Same day pickup and 2 days early so no complaints there. The delivery was little cumbersome since the truck got stuck on a divider ramp but they were able to unload my car. While on the truck a tie-down chain came loose and was kind of banging against my car on the top area. It is scratched but maybe some buffing might make this go away. Since my car was on the bottom in the back, it needed to be taken off and back on the truck several times. Not a real big problem but the guys work on the truck and get greased so my light colored leather was (seats, steering wheel, door handles were all smudged by this. Also a good clean up will resolve this. The drivers were really nice and apologized a thousand times and marked it on the claim form. Would use them again but only with inexpensive cars.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
North Carolina
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5168914
Quote or Order Cost:
$824

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Tina from AMKO Automovers Submitted this response.
Response Date: 1/23/2015 5:16:00 PM
Stanley V, Thank you for the business and feedback. We strive to provide the best service possible with honesty and customer satisfaction as our top priorities. We are happy to hear you were pleased with our fast service. We do apologize for the carelessness of our driver, especially getting the interior dirty. Most parts on the truck are dirty since it is an open carrier and when they strap on the tires, it can get messy. Also, the chain coming loose was a problem that this particular driver’s truck had. He is no longer working with us and the trucks that we have now use straps and not chains. Nonetheless, we are glad that everything was resolved. Thank you again for the feedback; we will use this information to improve our service in the future.