We have a very honest and transparent approach. Our contract and websites all speak about no guarantees. We are very conscious that it is a difficult shipment from Southern Florida in the winter to anywhere in the states and we informed the client. In addition it's one of the biggest SUV's to ship. Lastly as we use load boards to offer vehicles to the trucker this client was posted with no less than 3 other companies. AT HIGHER PRICES- We informed her that this would not work. She was frustrated that her car was not being picked up but the client did not work fairly with us to move the vehicle.