Review Report Review
Damage to my Son's C350

Jonathon Washington Submitted this review about AAA Transporters
Review made Live: 5/18/2017 12:27:00 PM
Justin Parkerson was great to work with & easy to contact. That was until my Son's car was damaged by the carrier Comex Carriers Driver by the name of Carlos. First off Carlos picked the car up 3-4 hours late on 5-1-17 & when he did he took photo's & my son signed off on the car. Car was supposed to arrives Thursday 5-4 or Friday 5-5 latest. My son calls the driver Friday evening & was told he would between 10-11 pm. Driver actually gets there at 2 am. Son meets him at a not so well lit parking lot to take possession of the car. Son uses phone flashlight to inspect the car. Due to dust & poor lighting conditions he didn't catch the the front section of his 3 piece panoramic sunroof was shattered until 7 am that morning. At that time I called the driver & he tells me I have the wrong number. I verify it's the correct number * redial No answer. I sent driver pics no response, Called Justin at AAA & send him pictures No response. I was able to eventually get a hold of the owner of Comex Carriers & he seemed to be working on taking care of the problem. He said he has not been able to reach his driver for the last 4 days but assured me everything would be okay. He has now too fell off the face of the Earth. I'm so pissed because my Son is a 19 year old Marine that I feel was taken advantage of. This was his 1st car purchase so of course when they called at 2 am for him to get he car he jumped out of bed to get it. I am 100 percent sure that driver knew my Son's glass was shattered. That's why he was so late & met him in a poorly lit area. SHAME ON AAA, COMEX TRANSPORTATIONLLC & CARLO's THE DRIVER. I'll be turning this over to our insurance company to pursue them since they won't answer my calls.
Shipment Details
Origin:
Houston, Texas 77066
Pickup:
On Time
Destination:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
384734-YG
Quote or Order Cost:
$650

Car Condition
  • Vehicle was damaged