4 Corners

Marie Cobb Submitted this review about 4 Corners Transport Services
Review made Live: 8/15/2023 3:10:00 PM
I will not use 4 Corners again and will be sure to share our bad customer service experience with any asking about transport companies moving forward. 4 Corners provided very little info throughout the process, a minimal checklist to prep the vehicle, and when I requested the policy for prepping the vehicle and they never responded. I left a spare tire in the spare tire case in the trunk b/c it was allowed for VPC and since they did not respond to request for the policy, I used the VPC as a guide. My car was rejected at the port due to the spare tire. When I asked why they did not provide the policy info for the contracted carrier as requested, Jeff and Ellen both responded immediately with a very rude and unprofessional behavior. They even blamed me for owning an electric vehicle that made them incur an extra fee on, this is not my fault. I understand that mishaps happen, but their attitude was completely unacceptable.

Company Response
Ellen or Jeff from 4 Corners Transport Services Submitted this response.
Response Date: 8/26/2023 3:57:00 AM
This customer was provided a complete checklist the clearly stated no loose items in the vehicle period when going to Hawaii- She thought the rules did not apply to her. She was told in writing as well as verbally multiple times- When the vehicle was rejected at the port she blamed our company. We covered an increase cost for electric vehicles for her at our own cost- Matson has placed a price increase on electric vehicles ($300.00) - We covered the cost for her- The audacity to throw that back at us when other brokers would have passed on that cost. Sometimes....