I highly recommend this company. Jim was always very responsive and found a wonderful transport company for us. My car was picked up when they said it would be and was delivered at the exact time and [More]
Mercury Auto Transport - Thank you for your feedback and business.
Car was scratched pretty good upon delivery. Contacted Mercury and had I known that I had to do all the leg work to get the issue resolved I would have never contracted with them. Make sure you know h [More]
Mercury Auto Transport - s the broker, we are only here to provide documentation and facilitate communication between the responsible parties. We are the middleman and in no way responsible for anything that happens without u...
My personal experience was plagued with issues and would not recommend the broker services offered by Mercury.
Carrier communication - Assigned carrier did not convey status(es) and did not talk to [More]
Mercury Auto Transport - I am sorry to hear that your recent experience with our company did not end well and I apologize for your carrier's delays for whatever reason they had, but there seems to have been a definite miscomm...
Prompt response and trustworthy
Kristopher Wolf was the agent he gave me all the information I need about his services and transportation business.
I highly recommend him.
Good customer service and f [More]
Mercury Auto Transport - Thank you for your review! We appreciate your positive feedback. We at Mercury work really hard to make sure your transport goes smoothly. Thank you for your business.
Nothing but BS from Scott Hawley. car never got picked up on agreed date, no communication, and was told there was nothing he could do. Steer clear of this company and this individual
Mercury Auto Transport - I'm sorry to hear that your experience with Mercury didn't go as you expected. Once a carrier is locked in that does not guarantee a specific pick up or delivery date/time. All it guarantees is tha...
Great service. Stayed in contact with us during the whole transport. Driver was very courteous. Went out of his way to help break down and set up the rv, as we elderly seniors
We will use this comp [More]
Mercury Auto Transport - Thank you for your business.
Dean was very quick to respond to my inquiry. Immediately upon confirming my quote, he then says that they can not honor the quote dues to elevated gas prices. Hard Pass.
Mercury Auto Transport - Hi Ryan,
I am sorry about the misunderstanding as Dean tried to explain to you how auto transport works. A Quote is an estimate, not a guaranteed look in price until we get it posted on the national...
I asked for a quote about a year ago and repeatedly get emails after asking repeatedly to be removed from email list. Because they haven't responded to my request to be removed from the email list and [More]
Mercury Auto Transport - Hi Jennifer, We wouldn't want you to feel you are being spammed. We hate it too. Please feel free to scroll down toward the end of the email and click unsubscribe. You can send me a message with your...
This business was non responsive to any of my communications. Many emails and texts Andrew Patrick but no response. They finally got me a driver charging $400 more than their initial quote. The contra [More]
Mercury Auto Transport - As I said when we spoke on the Phone. 14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter. If your vehicle is dispatched to...
Do NOT use,especially Joe! Gave me a quote. 4 weeks later I’m still waiting. Stopped replying to me 2 weeks ago! Have to drive 2000 miles myself now!!
Mercury Auto Transport - At Mercury, all of our quotes are estimated shipping prices based on the demand of any particular route at that time. And like yours it's not a very popular routs it's very hard to quote. We, the br...
I was sent at least 4 different quotes and actually signed a cotract for pick up of my suv.
This is what happened. It is now almost 6 weeks from the first contact with them and still receiving emails [More]
Mercury Auto Transport -
Thanks for your feedback. The conversation you have described with Jim does not meet our standards. I will be speaking with him regarding this. If a carrier makes an offer on a shipment it is our j...
I'm moving in a month and want to get confirmation that my vehicle will be shipped. According to Trevor, that is wildly unrealistic.
His response below:
"Most people these days would prefer being to [More]
Mercury Auto Transport - Thank you for your review, we appreciate your feedback. We do our best to get you the lowest price possible with a reputable carrier. We are glad to hear that everything worked out well. Thank you for...
Joe Kelly went above and beyond to ensure my VPG MV-1 was picked up by a carrier. Had been on the dispatch board for several days when Joe changed the description to a vehicle of similar weight and si [More]
Mercury Auto Transport - At Mercury we work really hard to make sure your transport goes smoothly. Thank you for a great review!
On August 10th, 2022 I contacted Mercury after receiving a very competitive rate to move my car from Texas to California. Scott Howley (the broker) said he had many trucks ready to pickup my vehicle b [More]
Mercury Auto Transport - Thanks for your feedback. The conversation yad described with Scott does not meet our standards. I will be speaking with him regarding this. If a carrier makes an offer on a shipment it is our job t...
I hired Mercury to transport my car from Pennsylvania to Tucson. I never heard from the driver or the dispatcher during the haul despite numerous texts. When the car was 2 days past due, I finally rec [More]
Mercury Auto Transport - I am sorry that there were damages to your vehicle caused by the carrier and we were and still are working with you to try and find a resolution, However when we first reached out to you about your d...
Tess Olivares provided exception service throughout the prearrangement and order process and through follow up. When I first made a general inquiry into auto transport for a future need once my new au [More]
Mercury Auto Transport - Thank you for your review.
Beware of Roman Franco. Roman was upset that I didn’t accept his bid and blocked him because he wouldn’t stop calling. In retaliation, Roman placed my order on the national dispatch board as if I had [More]
Mercury Auto Transport - Thank you for reaching out to me and informing me of the current situation and bringing these issues to my attention so that they can be addressed immediately.
I want to first apologize again for ...
This review is for the Mercury Auto Transport broker. I contacted them to ship a car across the country. My rep was Juan Vazquez. If you get a quote from this guy you should ignore him. I got what see [More]
This company is a scam. We placed a confirmed order on 3/2/22 to transport 2 vehicles, for a specific TOTAL Tariff price and then total we receive several email & text messages with a different price [More]