I went with Mercury not because they were the lowest but because they seemed legit. However, all they do is broker it out to another company. Misrepresented about everything in their original quote. [More]
Mercury Auto Transport - Hi Steve,
We're so sorry to hear that your transport went this way. Although delays within the transport industry are common, the amount of time you waited for your carrier to pick up and deliver ...
Mercury Auto Transport late in getting cars to Florida,I was gone when they came to pick up cars! they sent a 6 car transport with 5 cars on it already! J.K.Express, Driver was Jamal Hussein couldn't [More]
Mercury Auto Transport - Hi Patricia,
Thank you for your feedback. We are sorry to hear that there were delays with your carrier for whatever reasons they had. I do apologize for that inconvenience. It is one of the most ...
I reached out to Mercury to ship my antique car from Aspen to Longmont and for 2 weeks they did not get me a carrier or driver. And they do not call me back to tell me that. They also will not cancel [More]
Mercury Auto Transport - Hi,
I am sorry you have not received a response from your agent yet about your order with us. We do try to get you the best possible carrier and price within your route and date combination and it...
Pickup was day late, was 2 days late, called about damage to the top of truck where the truck & carrier hit told they would have claims call me, instead claims never called. When I called back was tol [More]
Mercury Auto Transport - Hi Paul, I am sorry that there were damages to your vehicle and we were and still are working with you to try and find a resolution, However when we first reached out to you about your damages to get ...
Connected to Mercury via on line brokerage site as customary, they (Kandy) responded first. As such, based upon their quotation, I committed to their services/price. After 3 days they did not provid [More]
Sam Golden is very rude and not professional. I've requested for him to cancel and no longer contact me, yet he still harasses. His sales pitch is unprofessional by degrading his competitors. I'd neve [More]
Mercury Auto Transport - Hi Sheniece, I apologize for the unprofessional manner in which you were spoken to it is certainly not something we approve of and is not how we do business here at Mercury. I appreciate you bringing ...
Carrier picked up car a day late, then charged me more than the quote and the car arrived two days ‘past delivery date with no notification Extra set of keys (key fob) had been taken from car and my [More]
My first time using transport services. I was originally pleased with the constant communication of the broker but it quickly turned into harassment sort of. I was unaware that they have auto dialer s [More]
Let me first apologize for such a long review. Where to start with this review. If I could, I would rate them a 0. First, my broker, Pete Reynolds, was amazing!! He communicated with me consistently a [More]
Twice! Twice I have tried to use Mercury and swore after the first time I would never again. Now this time I swear I won’t. Jim Gozde is a liar. Make it seem like they are working so hard to find you [More]
Unbelievably horrible service. Scott Hawley kept me on the line for 2 weeks, updating me every day saying he was doing everything he could to get my car shipped. Never answered or returned my calls. E [More]
Mercury Auto Transport - Hi Julia, I am sorry we were unable to locate a carrier for you in a timely manner. We do try to get you the best possible carrier and price within your route and date combination and it does not alwa...
low balled me and ignored phone calls, emails and texts. had a date for pick up and it came and went with no notification. stay away from Carlos. stick with a reasonable offer from a highly rated tr [More]
Mercury Auto Transport - Hi Brian, I appreciate you taking a moment and letting me know about your experience. I am sorry to hear about the lack of communication you had with one of our agents. I apologize for any inconvenien...
DO NOT USE THIS COMPANY, EVER!!!
i used them to transport my jeep from AZ to MI. Arrangements were made and everything seemed to be going well.
Until the jeep got to MI!!!
In MI the driver refused t [More]
Mercury Auto Transport - Hi Timothy, I'm sorry to hear that your experience with Mercury didn't go as you expected. I appreciate you for bringing this issue to our attention. Your input, and the feedback of all of our custome...
Do not attempt to use. Scott H did not pay any attention to my requests via call, email or text. My dates changed, so I called, etc to update him. He never updated the order. I then emailed and te [More]
Mercury Auto Transport - Hi Keith, I appreciate you taking a moment and letting me know about your experience.I am sorry to hear that your communication was non existent.
I apologize for any inconvenience this may have cause...
Received a price "quote" from Alex M.. Emailed him with questions. No response. 24 hours later, I called Alex and was told the price was increased by almost $100. Decided this was a poor start, po [More]
Mercury Auto Transport - Hi S. I appreciate you taking a moment and letting me know about your experience.
I am sorry we did not meet the expectations that you had for your transport, and I apologize for any inconvenience th...
DO NOT USE THIS FIRM! Jim Gozde, the broker I worked with, is a complete CON ARTIST. He gave me a 3 day window for delivery and I cleared my schedule as much as I could to accommodate him. I sent him [More]
Mercury Auto Transport - Hi Sanaz, we are sorry we did not meet your expectations. Your carriers try their best to deliver at a time and location that is most convenient for our customers, however sometimes the location isn'...
I had a worst experience with Mercury for shipping my car. I want to share my experience so that others are aware of it. This is the first time i had to ship my car. I did some market research and pla [More]
I placed an order with Mercury Auto Transport to ship my car from Irvine, CA to Meridian, ID through this agent name Joe Kelly more than two weeks in advance. This is a completely bullshit company. In [More]
Mercury hired us the most incompetent driver we've ever met. The vehicle was damaged and Mercury refused to do anything about it despite multiple requests.
Expensive and they email spam you forever. You get a quote, they make you register to get the white and now I cannot stop getting emails from them. Last email had 15 pages
Mercury Auto Transport - Hi Bogie, We're sorry if you feel spammed we hate when that happens to us too. If you no longer wish to receive emails from us all you have to do is click the "unsubscribe" button at the bottom of the...
*******AVOID**************
damage to my car, scratches all over the entire car. mercury nor the carrier taking accountability. car exterior was trashed, could not assess scratches until after hand was [More]
Do not bother using this transport broker or transporter. It was a total nightmare. It took them 4 days to deliver my car 200 miles, my new $60,000 luxury car arrived a filthy mess and they damaged a [More]
If you want to get ripped off and succumb to Bait & Switch Pricing, Look No Further!!! Jim Godze who is a POS, will take your money and run and will raise the price at the last minute when you are de [More]
gets 1 star because i have to select one. had 3 months to schedule a transport for me. the day before my move he still had nobody. when he did find a transporter the last minute, they wanted me to dri [More]
I'd suggest finding someone else to do your shipping. Jim Gozde contacted me almost immediately after I requested a quote. We worked everything out, I filled out all the paperwork and then the waiti [More]
