Its very easy to improve your ratings on here.
All you need to do is:
1. Make sure you are always in contact with your customer - from beginning to end.
2. Update your customer on the smallest things - ie. "- - - Hey. just calling up to let you know that your vehicle is still on track for delivery on 12.12.12
3. After a couple of days after delivery call your customer to ask how the transport went, thank them for transporting with your company and tell them you will send a thank you letter as well as a link that they can click to write a review about agent "- - - John Smith"- - - so that others and yourself can see how the agent is doing.
4. Wait for the review to come in. Generally it will show up that day or even the next day.
Most important is to find a company that can be honest, trustworthy and upfront about everything. Since many many companies are scams, nasty brokers who curse at customers and treat them worse than crap, steal their money, and promise the customers the world but nothing gets done.
BEWARE of those kind of companies that are not their for the "- - - CUSTOMERS"- - - . We are not one of those companies.