Click on the link for Review Tools or Respond to Reviews.
The link will bring up the Review Tools. Here you will have two options to find the review you need to manage.
Recent Reviews - The lower section shows your most recent reviews. If you see the review click Respond to bring up options for that review.
Search For Review By Date - If the review you wish to respond to does not appear you will need to search for it by date. Change the Start Date to the day before the day the review was posted and the End date to the day after. Click view.
This will bring up the review with the Respond button. Click Respond.
Now you are viewing your options for managing the selected review. It will look like the below screen.To respond to the review simply fill in the Company Response box at the bottom of the review and click Submit Response. Your respond will be immediately visible.
NOTE: The form times out after about 10 minutes. If you are composing a long response we recommend you type it seperately and then copy and paste it into the response.