When will Transport Reviews blacklist or stop listing a company that has bad reviews and a horrible rating?
We are frequently asked to wield power over companies that have bad ratings, reviews or are "obviously taking advantage of customers."
Transport Reviews is not a government regulator and we do not have regulatory power. The only power Transport Reviews has is the power of the market.
That is, the information found on Transport Reviews is viewed by millions of people. If a company has a bad reputation it is public information.
Removing companies from Transport Reviews would hide the company's poor reputation and silence past customers, which is something Transport Reviews refuses to do.
Any and all power we have is limited to what you see on Transport Reviews. We can choose to: