stan
Submitted this review about Zen Auto Transport Review made Live: 10/30/2019 2:18:00 PM
They picked up my customers 2019 Porsche Cayenne from NY to CA. They picked up a car on different truck took the car to Pennsylvania , then loaded it on another truck to transport it to CA. When car arrived to CA car came with broken oil pan, this car had only 30 miles on it . At delivery driver told customer , I don't know anything about it. We call dispatch they told us to pay the driver and they will file a claim with insurance company. Customer fixed the car, total cost was $2250. We contacted insurance to file a claim, there response was company denying claim because they have $2500 deductible. Contacted Zen again keep telling us that its not there fault. On top of all this they refused to pay back $150 broker fee to us. This company is very dishonest, Bad customer service, Very Rude. I would NOT recommend them at ALL. Please do your research before you hire them to move your car.
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