Your description of the fiery baptism each Shipper faces when first encountering the Auto Shipping industry is dead on the level in every respect. The atypical operations of a bidding-based business can be quite overwhelming to the uninitiated customer, so we’re overjoyed to hear that your encounter with Yellowfin left a fantastic first impression. We like to think that Customer Service isn’t just a department within a company- it’s the entire reason for doing business. Our customers keep us accountable to this. So, we thank you for your straight-shooting review of our service, Bob. We couldn’t be prouder to have you as an enthusiastic Yellowfin customer!