This customer placed an order with us and we called him the next day with a truck that could pick up his vehicle. The pickup location was not available when we could get there, so we told him we would work as quickly as possible to get another truck to pickup his vehicle. Latter that day the delivery location called us screaming at us on why did we not get it. I explained to him that the pickup location would need to give us the vehicle and if they refuse there is nothing we can do. I told him we would get another truck there as quickly as possible. We had another truck about 3 days later and when we called the pickup location he would just hang up on us. At this point we told the delivery location we will not send out another truck until he works it out with them. We then issued a refund of the deposit because we did not want to get in the middle of there issue. I then got cussed out and I hung up on him. He did call back several times and we refused to pick up the phone from this person as we do not take that kind of abuse from anyone. We do the best job we can.