Company Response Review Report Review
the wickedest of the worset !

Emad Submitted this review about Webster Services (No longer in business)
Review made Live: 2/14/2012 3:02:00 AM
i hired Webster to transport my vehicle from VA to CA , they gave me the price of 900 $ i agreed with that , they told me it will take 10 business days to ship your car , i paid the invoice in 01/12/2012 and i told them that my vehicle is ready to be shipped by 01/25/2012. on the 1st day i did not hear any thing so the 2nd day i contacted Wayne who told me if i need to ship my car soon i have to pay 250$ extra , to make the move easy i offered 100$ more and that is it . i left him 5 days and contacted him again , he told me the same thing. at that time i realized that this is a scam and smuggling to get more money so i told him if he did not ship my car by the end of the 10 days , i want my money back , off-course he said ok. i waited tell the end of the 10 days and gave him a call back, he did not recognize even me or the car and told me that his computer system is down and to call him back after 10 min , i got mad and told him , i want my money back and when you done with your system you call me . which he never did .i contacted a lot of other companies , one of the agents told me that they post your car in the dispatch list by the price of 800 $ since 01/12/2012 !!! (which is my invoice date) and there is no driver will be able to carry your car with that price (which by the way is true ). DO NOT WASTE YOUR TIME WITH THESE SMUGGLERS , i have a claim with PayPal now and i reported him to the BBB ( The Better Business Bureau of the United States ) and considering to file FBI claim with LAWSUIT. THIS WASTE OF TIME AND EFFORT , because of him i postponed my flight and paid 150 $ fee for that . BE-CAREFUL FROM THEM , DO IT RIGHT EVEN YOU PAY MORE !
Shipment Details
Origin State:
Virginia
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
178668-QJ
Quote or Order Cost:
$900

Company Response
Wayne Webster from Webster Services (No longer in business) Submitted this response.
Response Date: 2/23/2012 5:46:00 PM
The customer was told that the price of 900 was too low and he stated that he was not in a hurry for it. Once the date came around, he call and told us he needed it right away. In moving cars or transporting anything, to move faster means costing more money. We suggested the right price for moving and Emad opted to try at lower price. Yes he did call me back at a point I was having a computer problem, I returned the call and left a message. As he stated in the end of his statement, he understood that to do it right, and fast, you must pay more. We make it a point to tell all customers this. He did not call me back and has been since refunded the deposit through paypal as it was paid. We do try to make all happy, but when a customer chooses not to price the move at the correct price and want to save money, that means it will take more time.