Miss Balboni we regret that we did take a long time to pick up your vehicle. But if you recall that you failed to mention in this Review. That when you first contacted our office, we did explained to you that transporting a vehicle from the North East to Florida at this time due to the regular customers that we call “Snow Birds”, that ship their vehicles, everyone was backed up and it was going to take longer than usual, since this occurrence happens on this route every year at this time. You understood this. We also provided you with three different prices, Economy, Rush and Standard you chose the standard, which was in the lowest level. You also failed to mention in this Review is that you left the country for three weeks and know one was available to release this vehicle, and we had three different drivers that wanted to pick up your vehicle at three different times, and you were out of the country. Not completely all our fault. We attempted to do our best to have a driver for you. Like I said I regret that it took so going and we are happy that you were able to get someone else at a much more expensive price, which was a price htat was suggested to you when you first set this up with us….Richard