Company Response Review Report Review
Never Picked up, Never Contacted

Zachary Zoltowski Submitted this review about Universal Transportation
Review made Live: 7/11/2018 5:59:00 PM
As per contract first available pickup date was 3-6-18. 3-9-18 I changed pickup location and first available pickup date to 3-9-18. After various calls, supposed pickup dates and delays the vehicle is still not picked up on 3-29-18. I called and emailed on 3-25-18 canceling my shipment with no response from either. This company requires a non-refundable deposit before anything is done, which I am now out of. Seems to be they got my deposit and that's all they wanted. Find a company that atleast picks up before a deposit is needed.
Shipment Details
Origin State:
Pennsylvania
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
8578-YI
Quote or Order Cost:
$1200

Company Response
Levi Munoz from Universal Transportation Submitted this response.
Response Date: 7/11/2018 11:33:00 PM
We have no records in our system of this customer ever existing. Our contract is very clear and transparent and it states that the DEPOSIT IS FULLY REFUNDABLE!