from Universal Transport Services Inc.
Submitted this response.
Response Date: 5/3/2013 11:14:00 AM
First and foremost, I would like to apologize for any miscommunication in how you perceived your move, and our effort to move you. We at Universal Transport Services, take pride in assisting customers with the difficulties that are involved in moving a vehicle. As you can see, this is our 9th transport review, we move an average of 25 cars per day, thus making all reviews shown, less than 1% of our actual clientele. Regarding your “lack of contact” comment, we took the initiative to call you after you booked your order to thank you and to verify your information for accuracy. No other company we know of takes this action. I, Reggie, then spoke to you 2 days later 3 times throughout the day. I never avoided you whatsoever, so your claims are untrue. As of the negative comments below, they are all from Consolidated Auto Transport, the company we bought out. Even with the bad condition of the orders we received from Consolidated, over 300, we still maintained above 99% of satisfied customers which surely is not reflected here. I would truly like to thank those who have replied positively below, and appreciate and respect the comments of those who have been negatively affected by Consolidated. Junior, I hope you have success in moving your vehicle and really wish you would have given me the time on the phone to explain how this all works and how I could have alleviated the issue.