Terrible and dishonest

Baltimore Submitted this review about Universal Transport LLC
Review made Live: 1/3/2013 12:31:00 PM
Universal booked my transport and accepted my deposit almost a month before my move date. Car was supposed to be picked up on Thursday, then Friday, then Monday, then they completely stopped returning my frantic calls, texts and emails. Think they couldn't find a carrier, and didn't have the decency to let me know. This totally screwed me on my cross-country move. Trying now to just get my deposit back.

UPDATE: Since this review went up, Universal first tried to say they had no record of me as a customer. When that didn't work, they called me and suggested that they wouldn't return my deposit unless I removed this review. Unbelievable.

UPDATE 2: Incredibly, Universal has now tried to charge my credit card again for a $75 cancellation fee! Disputing through my credit card company. Have also filed a complaint with the Better Business Bureau.


Company Response
Jose Menendez from Universal Transport LLC Submitted this response.
Response Date: 1/25/2013 12:57:00 PM
You did not mention in your review that we provided you with three different prices to move your car, and you chose the least expensive, it was explained to you that the price that you were choosing was the cheapest, so your car was last in line, since there were other cars paying more to drivers. This was all explained to you at the beginning, but you still chose the least expensive way, that usually takes longer to pick up the vehicle. We offered you the additional $100 and you chose to take it. But if you would have accepted it when we offered it to you in the begining your car would have not taken that long to get picked up. And your deposit has already been refunded in full.......