from United Road
Submitted this response.
Response Date: 6/26/2014 10:32:00 AM
We regret that Diana was not satisfied with the outcome of the claim that was filed. The vehicle that was transported is 12 years old Therefore the issue with customers vehicle was considered normal wear & tear for the age of the vehicle.
Terms and conditions were signed by Dianas husband which stated several times the order was booked thru our United Road division.
As noted on page 3 –section 10 of the United Road Single Unit Terms and Conditions:
Transporter shall not be liable for normal wear and/or tear; damages and/or losses directly and/or indirectly related to mechanical malfunctions.
Also, the mileage was not noted on the customer’s origin or destination inspections.