I had contacted United Freight of America to ship my husbands Ford F-150 4x4 truck from the Seattle Washington area to Oahu Hawaii. We were shipping the truck due to a move requirement for the military. Mind you this is my husbands truck…I don’t know much about the truck other than how to drive it…put gas in it and go and get the oil changed….My husband had already gone forward to our next destination. I Was first given a quote Quote# is 905701-KN price of $1075.00. This was to cover my truck being shipped from the port of Tacoma to the port in Hawaii. I was told a $200.00 deposit would be required to hold this quote. I was also informed it would take about two weeks for my truck to arrive in Hawaii. After agreeing to the quote and making the deposit amount I then received a call from Jessica F….she was then asking me about the size of my truck. Stating that the port of Tacoma could only does roll on roll of services for trucks that were no taller than 6’3”. I had no idea at the time how big my truck was. I went out in the rain to measure my truck. Mind you I am very short. Come to find out my truck is 6’3 ¾” tall I was then informed that because my truck was more than the allowance for the roll on roll off services I would have to pay an additional $800.00 to have the port bring in some sort of special tool to load my pickup truck onto the ship. (I had already gotten other quotes that could handle my truck that would cost me less that than the $1075.00 plus the extra $800.00 bringing new total to $1875.00) Was told I had already signed contract and that it was my fault for not be honest about the size of my truck. I asked to speak to a manager who pretty much told me that I had no choice but to go with them and that I had to honor the signed contract. (They already had my deposit) I argued stating that I felt the contract was no void due to the increased price. We had not agreed to that amount. I was told from the manager that I was a liar and should have been upfront about my truck being too tall. How was I supposed to know this? They asked for the year, make, model, and color….nothing about size. The only size that Jessica F had asked about was the length of the bed. I told her I had no idea….so then she asked how tall I was and if when I lay in the back of the bed if there was any room between my head and the back of the truck. This giving her an idea of the size of the bed……United Freight then came back stating they could save me $400.00 by having the truck picked up by a semi-transport. The semi would put my truck on its trailer and transport it to the port of Oakland Ca. This port is able to take trucks up to 7’ tall. I was then given a new quote of 1475.00 I was told to do Cashier check to the driver for the $400.00. $200.00 deposit was already collected by United Freight and then once my truck arrived at the port in Oakland I would need to call Matson (the company at the port who would actually be shipping my truck) When I called Matson I would need to pay them the remaining balance of the quote. I needed to have my truck picked up no later than Oct 27. United freight could not give me an exact date. I was given a window of time for the pickup of my truck to be transported. Not a guarantee that it would be picked up by oct 27. I was told by truck driver who picked up my truck the night of Oct 27 that he would be delivering my truck to the port of Oakland on Monday Oct 31.00 On Oct 31 I tried to call the port of Oakland and Matson the company that would ship my truck. I wasn’t able to get through. I sent an email to UFA to let them know I was having problems getting ahold of them. (I had been told payment needed to be made to the port or else my truck would be turned away and I would have to pay fees for storage) UFA informed me that port was closed due to holiday. (When does a business close for Halloween?) Finally, on Tuesday, November 1, 2011 I was able to get a hold of the Matson at the port. I was told payment was a few dollars more than the signed agreement. If I wanted my truck shipped I would need to pay it. I did so. On Nov 8, 2011 I received a phone call from Matson stating they had just received my truck at the port! I questioned this as I had been told from truck driver it would have gotten there on Oct 31. I then called the truck driver. He explained to me the port had been closed on Monday Oct 31 due to a large protest out in front of the port. He then called United Freight to let them know of the situation. They instructed him to take it to a towing place and they would have the towing place take it to the port. I then called United Freight to ask why I had never been informed of this. And why it took the towing place an extra week to deliver my truck to port. Given the excuse of the protest and once port opened back up it took several tries to deliver due to long lines at the port. This caused a delay in my truck being shipped. Finally, on Tuesday, November 29, 2011 I received an email from United Freight stating my truck made it to the port in Hawaii. On Dec 1, 2011 I was able to get to the port to pick up my truck. When I picked up my truck on Thursday I found it in poor condition. Was very dirty and covered in salt! Not at all in the condtion that it was given the company to have it shipped.. After leaving Matson to head to the base here in Hawaii……we found our truck to not run the way it should. Running very slughish! Then the engine light came on. Got it to the base repair place. My truck now will not run! The engine is siezed up! We are now in the process of getting it towed to the dealership here in Hawaii to see if they can fix it for us. I have sent an email to United Freight….awaiting to hear something back from them!
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Hawaii
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6410165
Quote or Order Cost:
$1477
Car Condition
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