Review Report Review
Late / Damaged / Non-responsive carrier

Shailen Submitted this review about United Freight Of America
Review made Live: 7/11/2011 7:52:00 PM
This was not my first move, I had a very bad experience choosing this mover. They picked up my car before my actual move date, saying the truck is available & car will delivered soon in NJ.
Everything was fine till pickup, two week after pickup I called truck driver to check where the truck has reached & the story begins..I was told that truck & broken down somewhere in TN & will be ready in a week, thereafter everytime I call I hear same story , when I call customer service, first of all you will be lucky if your call gets answered without long wait..
Finally when I got my car I find a dent on the front hood & reason truck driver tells me is due to hail storm ... surprisingly that storm had just one hail that just hits my car alone & none of the other cars on truck!

Customer service promises to take care of the damage & asks me to send all the details which I did on same day...Now its almost two months & still I have not heard anything from UFAservices (http://www.ufaservices.com/) everytime I call 866-644-7765 - 99% my call is not answered not sure if they block my phone number or what..for all my emails there is no response..

More ever, the front window of my car were left open & my entire dashboard & front seats were covered with dust at the time of delivery !

My car was delivered late & worse part is there was no communication from this carrier & finally gifted with a dent on it worth $1000 which is more than than my moving cost!



Do not trust this mover.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
883230-GH
Quote or Order Cost:
$895

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged