Company Response Review Report Review
Bad business

Jason Submitted this review about United Auto Movers
Review made Live: 12/15/2015 2:41:00 PM
Don't waste your time or money! Initially I was told it was $375 to transport my car from WV to NJ and I had a specific day I needed it done. They assured me it would be done. Joe called me and said he can't move it at that price and would be an extra $50. At this point, I just needed my car. I paid the extra money. To make a long story short, they charged me $450 instead of $425. I called and spoke to Lindsay and she said it would be taken care of. 3 weeks go by and I just happened to check to see if it was refunded and NO! I called again and I asked for Joe. He was too busy for me and Lindsay said he would take care of it today! Bad business!
Update: Finally received my refund after making it known I wasn't happy. I posted two reviews about this company and the poor service I received and then someone finally called me apologizing. They also tried to remove my review from this website. When they called me, they asked that I remove the bad review. Again, don't waste you time or money with this company.
Shipment Details
Origin State:
West Virginia
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
16752
Quote or Order Cost:
$425

Car Condition
  • Vehicle was dirty
Company Response
Riahnnon from United Auto Movers Submitted this response.
Response Date: 12/16/2015 4:48:00 PM
Jason has received his $25 back. We were upfront and honest with Jason and explained that West Virginia is a difficult move no matter if your moving a car to or from West Virginia. Before the car was dispatched I personally spoke to Jason and he agreed on the price or I would never of dispatched the car to the driver. It's sad when a company is upfront and honest about a move and the customer for whatever reason still writes something negative about them.