Thanks very much for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing fair prices and would never recommend a carrier who raises prices. The fact is the carrier assigned to ship your vehicle contact us and informed that you were posted with a different broker as posted below.. CA - merced, 95340 (Merced) map route map OR - springfield, 97477 (Eugene - Springfield) map 2001 Ford Expedition (SUV), inop $500 cod (Cash/Certified) 601 mi ($0.83/mi) Order ID: 203047 Orange Auto Transport P: 310-299-2669 F: (714) 489-8889 24/7 PST Rating: 100.0%, received: 878, member: 06/12 ASAP Posted: 03/06/15 We informed you of the price increase which you did not agree so we went ahead and looked for a new driver for the original price that you canceled. Therefore, you were never charged a fee and we would never charge the deposit unless vehicle is picked up. Whether an error was made on our part or some miscommunication, I'm not sure. I'd really like the opportunity to discuss this with you further so we can get to the bottom of it. Please contact me and I'll personally make sure that you're looked after. Regards, Doug