This customer placed the order online via a link.The quote was 4 months old at the time and the prices were no longer aligned with the market values.Once we realized what had happened we tried explaining this to the customer. He was not happy but agreed to priority service which is estimated at 1-5 business days. On the 7th business day he was lied to by another company and decided to cancel his order. This is why it is important to note that all time frames given by all companies are estimates only as we state clearly. If a company guarantees a timeframe they are simply misleading you.There are far too many factors beyond our control to be able to ethically make guarantees.