Company Response Review Report Review
Vehicle Wasn't Picked Up

Amber Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 2/1/2024 10:29:00 AM
I arranged for my vehicle to be picked up on January 26th. I was told that it would be picked up on that day between 1pm-3pm. The total cost was $450. I paid a $200 deposit with the remaining $250 to be paid at pickup. A contract was signed. A driver never showed up to retrieve my vehicle. I called them and was told that there were no drivers in my area for my route. I asked for a refund on my deposit. I was told that I would be refunded within 24-48 hours. Tomorrow will be a week and I still haven't received my refund. Everytime I called I get the exact same woman who says that she's going to talk to her accountant and I'll receive a call back but, surprise surprise, I never get a call. Now I'll try to call and get completely ignored but, I'll call off of my fiance's phone number and they will answer. Absolutely don't use this "business" it is nothing but a scam. I am getting my attorney involved tomorrow.
Shipment Details
Origin State:
Indiana
Pickup:
Never
Destination State:
Alabama
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
30671533-CG
Quote or Order Cost:
$450

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 2/1/2024 10:25:00 PM
I deeply apologize for the distressing experience you've encountered with our vehicle pickup service. It is truly disheartening to learn that your scheduled pickup was not fulfilled as promised and that subsequent attempts to secure a refund have been met with unresponsiveness. I understand the frustration and inconvenience this has caused, and I want to assure you that we take these matters seriously. We personally investigating the situation and expediting the refund process from our side. I regret the lapses in communication and assure you that steps are being taken to rectify the situation promptly. We value your feedback, and I apologize for any inconvenience this has caused you. Please bear with us a little longer as we work to resolve this issue, and if you have any further concerns, do not hesitate to reach out. please feel free to contact us at 888-249-8840 or mailto:customersupport@uscargofreight.com. We're dedicated to serving you better. Team US car-go