We want to acknowledge and apologize for the extremely frustrating experience you've had with our business. We understand the importance of reliable and timely service, and we regret the inconveniences you've faced throughout this process. Regarding the increase in pricing, we understand your disappointment and want to assure you that we do not engage in bait and switch tactics. However, it's important to note that the final pricing is determined by our drivers, considering various factors such as gasoline prices, tolls, taxes, and even alternate routes when necessary. We genuinely value your business and take responsibility for any damages that occur during transportation. We apologize for the large dent on your vehicle, and we understand your frustration. We would be more than willing to provide you with a certificate of insurance so that you can file a claim, as your vehicle was insured throughout the transportation process. We deeply regret any inconvenience caused, especially considering the time-sensitive nature of your situation. We appreciate your feedback, and we assure you that we are committed to resolving these issues promptly. We encourage you to reach out to us directly so that we can further discuss your concerns and find a satisfactory resolution (customersupport@uscargofreight.com) Thank you for bringing these matters to our attention. Your feedback is crucial in helping us improve our services and ensure a more positive experience for all our customers. We value your business and hope to have the opportunity to regain your trust.