Transporting Car

Peggy P Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 7/18/2023 12:49:00 PM
I used US CARS to transport a car from Florida to Virginia. This was my first time, using a transport service. Everything turned out fine, but there were some bumps in the road along the way. The car was suppose to be picked up on July 10th. I called that morning to make sure they were still picking it up. I was told yes and that they would be there between 4-5pm. Around 1pm I received a call and they told me they needed two hundred dollars more. I told them I did not have the money. My quote was for $500.00. I agreed to pay $150.00 more and they were going to give up some of their commission to the driver. The driver showed up at 9pm that night to pick up the car. They did not get any of the money from US CARS and I had to pay an additional $25.00 to them. The driver's were very nice and the car was delivered the next day. I am still happy that it worked out, because even with the additional money it was still the lowest quote that I got and the car was delivered with no problems.

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 7/21/2023 6:33:00 PM
Thank you for choosing US Cargo for transporting your car. We understand that there were some challenges during the process, and we apologize for any inconvenience caused. Our drivers handle multiple loads on diverse routes, which can result in occasional delays due to traffic or unforeseen circumstances. We apologize for any confusion that may have arisen and sincerely appreciate your cooperation during the resolution. Your understanding is valued and has been crucial in addressing the situation. Please rest assured that we take your feedback seriously and are committed to improving our communication to avoid such situations in the future. Your satisfaction is our priority, and we value your patience throughout the process. Our team prioritize excellence in service and timely deliveries. At US Cargo, we always aim to provide competitive pricing and reliable service. We sincerely appreciate your trust in our services. You are always welcome, and we look forward to serving you with enhanced efficiency and service quality for any future transportation needs. Your satisfaction is our driving force for continuous improvement.