Deceptive Marketing and Lies, but it got there on time

Marvin Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 6/21/2023 2:14:00 PM
From a transportation perspective only, they did a good job transporting my daughter's vehicle. However, I was told in no uncertain terms by Samantha Clark that the price when booked would not change. Then, a day prior to expected pickup, the price went UP BY AROUND 50%.. She then pointed to a subsection of the signed agreement that allowed them to change the price. Put simply, it's deceptive marketing. It was a lie directly from Samantha's mouth to my ears. To say I was furious was an understatement. If I could have gotten my deposit back, I would not have used them. Beware!

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/30/2023 3:45:00 PM
We deeply appreciate your feedback and are truly sorry for any distress caused. It's great to hear that the transportation of your daughter's vehicle went well from a transportation standpoint. However, we understand the frustration you experienced due to the price change. We want to clarify that as a company, we do not initiate price increases- these are typically due to factors within the transport industry that are beyond our control. We sincerely apologize if there was any miscommunication regarding pricing. Samantha's intention was not to deceive you- rather, there might have been a misunderstanding. We prioritize transparency and strive to avoid such situations. The clause you mentioned is a standard practice in the industry to account for unforeseen variables. We're glad we could provide reliable transportation for your daughter's vehicle. If you have further concerns, please reach out to us at (customersupport@uscargofreight.com). Your satisfaction is important to us, and we're committed to addressing your concerns. Thank you for bringing this to our attention and allowing us the opportunity to improve our services.