Review Report Review
Transport From Charlotte to Salt Lake

Brian Submitted this review about True Carrier
Review made Live: 11/23/2021 1:06:00 PM
My experience with True Carriers was less than fabulous. It first started off with the quote which initially came back at 1200 for open and 1700 for enclosed. After some research and confirmation that this was indeed the price(was told everything is discussed with me, no hidden fees) I decided to move forward with the enclosed option because of the type of car being shipped. We scheduled the pick up date for Tuesday. Now I do have to be honest that the pick up date was a bit of a moving target, but was assured it wasn't an issue when we spoke on Saturday. Well Monday comes around and low and behold we have issues trying to find an enclosed transport for a pickup. After some discussion we ultimately ended up going with an open transport because I was informed they could actually pick up on Tuesday and I'd have the car by the weekend. Price for enclosed went up to $1650($450 more than quoted) which I didn't really have any options at this point. Once the car got picked up, I checked in on an eta for delivery, and was now informed that we're looking at 7-10 days for the transport. At this point I'm getting pretty upset as my bill and transit time were both higher than expected. Now this part is out of True Carriers hands, but it still should be noted. Driver had terrible communication and set wrong delivery expectations the entire time. He lied about his location when asked where he was. Also, my brand new car which hand 19 miles on it at pick up, was now sitting at 32. Not sure about you, but I wasn't to thrilled about the driver putting hard miles on my $140k car. I should have said something sooner when I was looking over the car, but didn't check the mileage on the orignal load ticket. When selecting a transport company, just make sure to do your research.
Shipment Details
Origin:
Charlotte , North Carolina
Pickup:
On Time
Destination:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1200
Quote or Order Cost:
$1650