Review Report Review
Misrepresented as a direct carrier - claimed I wasnt a customer when reviewed

Nathan Submitted this review about Transport Services
Review made Live: 3/18/2010 3:03:00 PM
In speaking with Michael, he guaranteed the following items which was crucial in making my decision to use Transport Services in order to ship my vehicle:

1. Vehicle would be picked up 3/15/2010 – TRUE. This DID happen.
2. Deposit of $150 at time of pick up – TRUE. However deposit was charged the Friday prior to pickup (bank statement included in fax), however that is not too worrisome to me.
3. Told that Transport Services was a direct shipping company and ONLY used their own trucks and that the vehicle would remain with the same driver/truck from pickup to drop-off – FALSE. The vehicle was picked up by a 3 car hauler and according to actual shipping company will be coming to me on an 8-10 car carrier.
4. Specifically told Michael that I did NOT want the vehicle to be stored or taken to ANY terminal once the vehicle was initially picked up. He again confirmed that they were a direct ship company – FALSE. As I type, the vehicle is in a terminal in Minneapolis with the actual shipping company which is bringing the vehicle down (FastCarMovers / Rademacher Inc US TDOT 838833. 651-644-9300 and spoke with Pat).
5. Was told by Michael that the trucks were equipped with GPS and could be tracked at any time by using their website – FALSE. The vehicle is not on any truck which belongs to them.

When I posted the review on this site, the company then claimed that I wasn't a customer. All of my receipts and information has been resent to the site administrator here.
Shipment Details
Origin State:
Minnesota
Pickup:
On Time
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
211797-KZ
Quote or Order Cost:
$570