I understand this customer was seeking a refund for his deposit, however as we did provide everything per the service agreement he signed, we simply could not justify a refund. Auto transport is not an exact science, just like moving trucks for household items, etc, delays and changes are a part of almost transaction. We do our best to inform our customers of these possibilities, but some still expect exact times, dates and absolutely no hitches. Obviously we would love this too, and while we strive for perfection, we are very aware of the reality of transport.