Company Response Review Report Review
dishonesty

m marucci Submitted this review about Total Car Shipping
Review made Live: 1/3/2011 12:14:00 PM
Contracted early December fo my vehicle to be r picked up before 1/4/11. Agreement was made & promised that I would have no problem with auto transport to Florida.
As date of my flight neared I called Tanya who advised that she had no information on date that the vehicle was scheduled for pick up. I asked her to call me back with a date. I was never called back and called Tanya twice again on December 28 and told a confirmed pick up would be given to me by 12/31. She also "yelled" "what do you want me to call you every hour?" and again promised to "call back" Again, no phone call was received.
I tried speaking with a Manager and was told he was on vacation. Asked to speak to someone in charge and was told there was no one in charge and every representative was their own
independent agent.
After this, when ever I called Tanya was not available Spoke with a Louis, a John and today a Robert but never a Tanya! These male representatives tried to be helpful. As of this date January 3rd I made a final call to your company to cancel my auto transport reservation with you.

I am surprised that you are still in business with a representative such as Tanya.
Shipment Details
Origin State:
New Jersey
Pickup:
Never
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
844507CW
Quote or Order Cost:
$625

Company Response
Bill Eaton from Total Car Shipping Submitted this response.
Response Date: 1/6/2011 12:33:00 PM
Ms Marucci- We are very sorry this has happened to one of our customers, and we have taken steps internally to make sure that does not happen again. Please have a lovely New Year.