Lacey, Total car Shipping thanks you for your feedback. Please visit us on Facebook.com and like us and on our twitter account as well as linked in! Lacey Tanya has been with the company for 6 years already and so as an expert level agent she DOES know all the ins and outs of the shipping industry. We would like you to know that every transport coordinator we have at Total Car Shipping has been trained in a classroom style for an extended period of time as to ensure ultimate levels in customer satisfaction. The product knowledge Tanya has is second to none as with Laki, Ted, Jay, Brian, Kathleen, Rudolph, Alan, Robert, Blake, Cheri, Maria....and the list goes on and on. We are certainly not a one man show where you have to sit there and pray you like the guy cause he's customer service, dispatch, customer retention, and of course the refund department! We here at Total Car Shipping understand the intricacies of auto transport so we have plenty of reps to be compatible with a plethora of personalities. We strive for a 5 star rated review each and every time and although we are only human and may be subject to learning experiences, AIMING FOR PERFECTION WILL ALWAYS KEEP TOTAL CAR SHIPPING IN THE TOP PERCENTILE IN THE NATION IN TRANSPORTREVIEWS.COM.