Company Response Review Report Review
Should you ship your car?

Dale Pashea Submitted this review about Top Notch Auto Transport
Review made Live: 1/1/2013 8:26:00 PM
My '10 Lexus had a broken heated side mirror due to a rock. The entire top was covered with a fluid that leaked from a car above, and blistered the surface. The mirror has been replaced, and the top will require repainting, all at my expense and my insurance company. I was told, and read the conditions on the Bill of Lading, that these were considered acts of God or otherwise noted not to be covered. My answer to my question "Should you ship your car", definitely not, since the risk is all yours...lesson learned.
Shipment Details
Origin State:
Missouri
Pickup:
Early
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
3970
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Top Notch Auto Transport Submitted this response.
Response Date: 3/21/2013 11:10:00 AM
Top Notch does not use carriers known to cause vehicle damage. When damage is caused to a vehicle while in the possession of a driver, we will no longer use that carrier. Mr. Pashea's experience with the carrier is clearly unacceptable. However, where Mr. Pashea refers to a "Bill of Lading," this is actually the contract that existed between Mr. Pashea and the carrier, QUALITY AUTO TRANSPORT. We have offered to be of assistance in any way that we could. Customers always have the option to post a review on the carrier that caused damage, and we highly suggest that Mr. Pashea do so in order to inform the general public of his experience with this particular carrier. We ask all those reading this review to please bear this in mind. Thank you, Top Notch Auto Transport